Returns & exchanges

Contact support@vesperlystudio.store within 30 days of delivery to request a return or discuss an exchange. Include your order number, the item, and whether it arrived damaged, incorrect, or no longer suits your needs.

Before sending an item

We will provide the return instructions, address and applicable shipping arrangements for your request. Keep all tiles, racks and included accessories together, and pack them carefully for transit. Please wait for the return instructions before mailing anything.

Refund timing

After an approved return has been received and inspected, allow 5–10 business days for the refund to be processed. Your payment provider may take additional time to post the credit.

Return postage

For a change-of-mind return, the customer pays return shipping. For an incorrect or defective item, Vesperly covers return postage. Contact us before sending the package so we can provide the return address and instructions for your order.